What Can LearnLode Do For Your Contact Centre?
by Rob Cosgrave - Industry Tips
How can LearnLode help your Contact Centre?
Answer customer queries first time.
Having the right information at your agents fingertips, can ensure that they are able to answer customer questions first time, every time.
Reduce unnecessary escalations
Empowering your agents with an effective knowledge base, means they can handle more calls themselves and there is no need for call escalations and customer callbacks.
Guide agents step by step
Workflows integrated with the knowledge base can guide your agents step by step through complex processes, reducing training time and increasing customer satisfaction.
What Features does LearnLode have?
Learnlode offers full knowledge management platform, with integrated workflow tools to help your staff work at their best. Our integrated knowledge analytics enable you to track activity for continuous improvement.
You can download a full product brochure online
here.
How do I get Started?
Contact us to arrange a call.
Answer customer queries first time.
Having the right information at your agents fingertips, can ensure that they are able to answer customer questions first time, every time.
Reduce unnecessary escalations
Empowering your agents with an effective knowledge base, means they can handle more calls themselves and there is no need for call escalations and customer callbacks.
Guide agents step by step
Workflows integrated with the knowledge base can guide your agents step by step through complex processes, reducing training time and increasing customer satisfaction.
What Features does LearnLode have?
Learnlode offers full knowledge management platform, with integrated workflow tools to help your staff work at their best. Our integrated knowledge analytics enable you to track activity for continuous improvement.
You can download a full product brochure online here.
How do I get Started?
Contact us to arrange a call.