Call Scripting

Call Scripting
Say the Right Thing Always

Sometimes it's important that all agents know exactly what to say to customers. This may be a regulatory requirement for your company or necessary to ensure consistently high customer service.


With LearnLode, you can create detailed call scripts to help your agents when needed.

Features

• Change and optimise scripts, system is fully flexible.
• Takes agents step by step through complex transactions.
• Gets new agents up to speed from Day 1.
• All scripted steps fully tracked by analytics and logged in the system.