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Gartner-Knowledge Management
Gartner Resources on Knowledge Management.
Gartner - Knowledge Management -
Knowledge Management World
Industry publication on Knowledge Management.
KM World -
Forrester-Knowledge Management
Forrester Resources on Knowledge Management.
Forrester - Knowledge Management -
Esteban Kolsky
Analyst on Customer Service and Knowledge Management
thinkJar Blog -
Forrester-Kate Legett
Forrester Analyst on Customer Relationship Management and Customer Service Strategies.
Forrester - Knowledge Management
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