Real-Time Analytics

Track Exactly What's Happening In Your Business.

Our powerful analytics feature tracks exactly what is happening in your business. Real-time reporting tracks what content is viewed, search terms, transaction types and results and other activities. This enables you to pin-point challenges or issues and optimise your knowledge processes.

Features

• See exactly what is happening in your business in real-time.
• Track every click to optimise processes with granular analytics.
• Business Process Teams can see issues that agents are encountering in real time.
• Clear and informative analytics dashboard.