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Company | LearnLode Customer Case Studies Get In Touch

Get The Best From Your Technical Support Team

Oct 2014   

The QSAT technical support desk use LearnLode's platform as their primary knowledge management system. The decision support module was used to create workflows to guide agents through troubleshooting steps. The system integration ensured that all of the most up to date relevant information was available to the team at every stage. Some of the results that were observed following implementation of the system included:

25% Reduction in Average Handling Time
19% Increase in Team Productivity

It's great to have all of the information that you need immediately available.

I love using the system, the only thing that it doesn't do for me is actually answer the call.

Download Case Study

Oct 2014

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