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Industries | Technology Arrange a Demo

Complex Products, Complex Questions.

Complex technologies are difficult and expensive to support. It takes time to develop comprehensive documentation and time to recruit and train the technical staff you need. You need a solution to help your support team. Using LearnLode, they can rapidly assemble a knowledge base from existing documentation, and add their experience to it, call by call, as the product hits the market.

Reduce Complexity

Increasingly technical customers self–resolve simpler issues, so the calls that come to you are getting tougher. Your technical experts are a precious resource, expensive to hire and train. You need to make sure that you can make the best use of them by empowering frontline staff to resolve the bulk of customer questions without escalations.

Minimise Escalations

Effective knowledge bases can ensure that your staff have access to the information they need. Hot and trending topics feeds can help them to jump quickly to the knowledge required to solve customer issues right now. Structured decision trees can walk them through issue resolutions. This minimises escalations to costly tier 2 support staff.

Improve Customer Experience

Customers want straight answers to their questions fast. Effective knowledge management can empower your agents to give your customers the service level that they need. Effective customer service knowledge management can be a key element in your strategy to improve your customer experience metrics

How LearnLode Can Help Your Technology Business.

LearnLode has features that are particularly suited to businesses in the Technology sector. We can provide a tailor-made demonstration to advise you on which modules of our system will suit your needs.

Arrange a Demo For My Business

LearnLode Consultancy for Technology.

Our Expert team understand the knowledge management challenges currently facing businesses trading in the Technology sector. We can help your business to optimise all aspects of your knowledge management strategy.

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