Decision Support

Our Decision Support Tool guides you Step by Step

Our decision support workflows will guide an agent step by step through complex interactions. Detailed decision trees to meet your specific needs can easily be created. This ensures that you have the appropriate guidance for all of your workflow scenarios.

Features

• Easily create custom workflows as required.
• Change and optimise scripts, system is fully flexible.
• Takes agents step by step through complex transactions.
• Gets new agents up to speed from Day 1.
• All transaction steps fully tracked by analytics and logged in the system.