Improve Customer Service
In Financial Services, delivering high quality customer care is essential to retain and develop customers in an increasingly competitive market. You need a world class knowledge management solution to help your staff to provide the best possible customer experience. It is getting easier and easier for customers to change providers and customer service is a key differentiator. LearnLode can improve your customer experience by empowering your agents to quickly find the solutions that they need.
Unresolved customer concerns can lead to less business and customer loss in 63% of cases
Reduce Compliance Costs
Are your staff giving customers the correct information? Audit and Compliance are a steadily increasing risk and cost in financial services and insurance sectors. Call recording can only help to diagnose problems after the fact. Our scripting and decision support can ensure that your agents are guided through the process in an accurate, consistent way with a clear audit trail.
Simplify Complex Systems
Multiple, complex systems increase training costs and error rates. LearnLode is easy to use, and can act as a unified desktop tool. This allows agents to link to existing systems from our dashboard. This makes it easy for your agents to quickly access the systems and the information they need.
Rapid Deployment and Powerful Analytics
Our decision tree workflows make it easy to create and deploy customer interaction scripts quickly. Our powerful knowledge analytics tools make it easy for you to regulate and audit your knowledge processes. This helps to ensure that your customer service process is fully compliant with regulatory requirements.