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Industries | Helpdesk Arrange a Demo


The Right Answer, Every Time.

For Technical and Product support helpdesks, it is essential to resolve customer questions quickly and accurately first time, every time. Increasingly complex technical problems can put a heavy load on first and second line support teams. Implementing effective Customer Service Knowledge Management is one of the most effective ways to improve your customer satisfaction and your helpdesk's First Call Resolution rates.

Knowledge Bases used effectively can give you and your team more time to focus on the more complex issues

Service Desk Institute

Consistent, Effective Support

Decision trees are the most powerful tool to ensure your agents are providing consistent, accurate customer support. For both external and internal helpdesks, LearnLode can help by providing a lightweight, easy to deploy helpdesk knowledge base.

Reduce Escalations

Our integrated decision support tools are easy to use, so your team lead or tier 2 support can quickly create decision trees to help tier 1 agents resolve customer issues quickly and consistently. Our knowledge analytics will help you to identify how to optimise your decision trees to resolve calls faster, and reduce costly escalations and callbacks.

Knowledge Grouping

Using our innovative architecture, you can quickly create customer specific knowledge dashboards, bringing together all the tools you need for each client in one place. When you win a new clients with a different product mix, you can create a tailored knowledge group in minutes.

How LearnLode Can Help Your Helpdesk Business.

LearnLode has features that are particularly suited to businesses in the Helpdesk sector. We can provide a tailor-made demonstration to advise you on which modules of our system will suit your needs.

Arrange a Demo For My Business

LearnLode Consultancy for Helpdesk.

Our Expert team understand the knowledge management challenges currently facing businesses trading in the Helpdesk sector. We can help your business to optimise all aspects of your knowledge management strategy.

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