Knowledge Base

Find The Answers That You Need

Our SMART personalised knowledge base, knows what you need to know before you do. Using our predictive analytics and our powerful Search function, it tracks what is going on in your contact centre to give you the most relevant information.

Features

• Unique personalised view - each agent only sees content relevant to them.
• Easy to add/edit content.
• Powerful search tool.
• Supports all content types including external links.
• Create quick notes in a native text editor.