Effective Knowledge Management is a critical tool for improving customer service in your contact centre. Empower your agents to deliver excellent results by giving them access to our powerful knowledgebase and decision support tools.
Helping your agents to find the right information quickly can improve call handling times and enhance customer satisfaction.
Help your agents resolve the customer queries first time, every time. Fast, accurate call resolutions make for happy customers.
Quickly share new information to the team, so they can resolve more calls without escalations or call backs.
Training new staff, and keeping existing staff up to date is a big time cost. Use LearnLode's innovative knowledge base, assessment and decision support tools to help reduce training times.
Workflows and decision support systems help to make your customer services processes straightforward, consistent and efficient. Use LearnLode to quickly create effective decision trees.
Our knowledge analytics track every click so you can apply continuous improvement to your decision support and knowledge assets to drive your key metrics.