Live Updates

Keep Everyone Up To Date with Real-Time Updates

Our Updates function ensures that everyone is aware of all relevant issues as soon as they happen. Send out updates to specific teams and groups within your business. Alert agents to current issues in your centre so that once a problem is resolved for one customer, all other agents are directed to the solution.

Features

• Agent sees relevant priority updates as soon as they log in.
• Smart Trending feature tells agent about current hot topics and issues observed in contact centre.
• Content specific updates pushed to users within the system, without emails.