Transform Your Support Centres
Resolving your tenants' queries and issues quickly, is the key to great customer service. Enable your support team to deliver consistently excellent service with LearnLode.
Resolve Issues On the First Call
Excellent First Call Resolution rates boost tenant satisfaction and keep customer service costs down. Effective Knowledge Management systems are the most effective way to ensure that tenants' issues are resolved in one call, cutting out time consuming call-backs and expensive escalations.
Improve Key Performance Metrics
Having the right information is the key to helping boost your team's performance. LearnLode helps by making sure everyone on the team has access to the right information, right when and where they need it, helping to boost the teams performance while reducing training time overheads.
Consistent Excellence For all Issues
With complex tenant issues, it is vital to make sure that everyone on your team is dealing with calls consistently. With LearnLode, you can help your team with our step by step scripts and workflows. This ensures that for every tenant call, from repair requests to rent arrears queries, your team will handle every issue with consistent excellence.