Improve Compliance and Customer ServiceDownload Our Brochure
Making sure that your credit union team can get to the right information and processes quickly is the key to great customer service. This is particularly critical when considering compliance related activities. Using LearnLodes's integrated knowledge base and decision support system, checklists and decision support tools can be quickly and easily deployed in credit unions to create standardised processes and improve consistency.
Reduce Compliance Costs
Are your staff giving customers the correct information? Audit and Compliance are a steadily increasing risk and cost in financial services and insurance sectors. Call recording can only help to diagnose problems after the fact. Our scripting and decision support can ensure that your agents are guided through the process in an accurate, consistent way with a clear audit trail.
Reduce Training Time
Create special training resources and link them to our powerful assessment tools. These can then be easily added to any new hire, using a simple drag and drop interface. As soon as a new person logs in on their first day they will have the specific material that they need to get started, waiting for them.
Our decision tree workflows make it easy to create and deploy specific processes and workflows quickly. Our powerful knowledge analytics tools make it easy for you to regulate and audit your knowledge processes. This helps to ensure that your customer service process is fully compliant with regulatory requirements.