Smarter Knowledge, Better Customer Service.Download Our Brochure
Contact centres need software designed specifically for them. LearnLode Contact Centre was designed and built to meet the specific needs of the sector. Why make do with generic intranets or FAQ systems, when you can have a software solution that's built around exactly what you need.
Close More Sales
Knowledgeable agents close more sales. LearnLode makes it easy for your team to share tips on what's helping to drive deals today. Make sure that all agents can access the latest product and marketing information. Continuously optimise sales scripts, so that everyone can learn from your best sales people.
Answer Questions Faster
Increasingly, customers can self–resolve simpler issues, so the calls that come to you are getting tougher. The best way to make sure that your customers get the right answer, fast, is to provide your agents with an up to date, effective knowledge base that is responsive to centre trends and customer needs.
Monitor and Improve
You can only improve what you can measure. LearnLode tracks every click, so you can identify how well your knowledge processes are working and how you can improve them. Our Knowledge Analytics will give you the actionable intelligence that you need for continuous process improvement.